KYC Procedure

1. Why KYC applies

Know Your Client, or KYC, is mandatory for people using our services. We use the procedure to identify the account holder, review payment ownership and, where required, examine the origin of account funding. It applies across games and other account activities rather than serving only as a withdrawal formality.

Financial transactions require identity confirmation under the KYC procedure. Registration information must be valid and current, and customers remain responsible for its accuracy. We can verify the details supplied and may block or close an account where deliberately false information has been provided.

2. Customer and account eligibility

A customer must be at least 18 years old and meet the legal age required in the place where they live. Accounts are available only to individuals acting in a personal, amateur capacity. A person must not use the services where gambling or a relevant promotion is prohibited for them.

Territorial eligibility remains separate from KYC. The Terms restrict play by a person physically present in Australia, and the AML policy also lists Australia as prohibited. This differs from the Australian payment information published on the payments page. We do not combine those statements or present the AUD method table as evidence of eligibility to play.

• Meet the applicable minimum age and local legal-age requirement.
• Register as an individual, not a company or other legal entity.
• Use the account personally and for amateur play.
• Observe gambling and promotional prohibitions that apply to the customer.

3. Different published rules for underage accounts

The reviewed legal pages do not give the same outcome for funds associated with underage use. We set out each statement without treating them as interchangeable. Customers must not register before reaching the eligible age, and suspected underage use can lead to an age check and account action.

• The KYC page says bets and bonuses are invalidated and deposits are returned to the account when minority is established.
• The Terms say underage transactions are void, bets are cancelled, winnings are lost and no payments or refunds are provided to minors.
• The AML policy says deposited funds or winnings received from people under 18 are transferred to the authorities.

4. Registration details and account security

Registration requires a valid email address, a unique username, a strong password and the selected account currency. Login credentials are personal and must not be shared. We do not ask customers for their passwords. Correctly entered credentials may be treated as authorising subsequent account activity, so protecting them is an essential part of the customer's responsibilities.

Customers should not save their username and password in the browser. The KYC page also advises logging out and closing the tab before leaving a device, avoiding account access in public places or over public networks, and contacting us immediately if third-party access is suspected. Suspected use by minors should also be reported.

• Keep the username, password and other account information private.
• Do not use publicly known personal information as part of a password.
• Notify us promptly about suspected unauthorised account access.

5. Documents for financial verification

KYC evidence can connect the customer, identity record and deposit instrument. The KYC page lists a statement from the bank account used for the deposit, photographs of both sides of the bank card used, and an identity document. It names a driver's licence, passport or identification code as identity options. The separate verification guide describes the upload journey and the additional document types accepted by that system.

For card evidence, cover every card-number digit other than the first six and last four. Any visible embossing on the reverse must also be covered, along with the CVV2 code. These rules limit the exposed payment data while allowing us to review ownership. Further documents or confirmation methods may be requested before or after a deposit where fraud is suspected.

6. Funding questions and additional review

We may ask about the source of deposits and request clarification of account activity. The KYC procedure allows document requests at any time and refers to video or telephone communication as possible confirmation methods. Correspondence and documents may also be used in the review.

The Terms separately permit case-specific source of funds enquiries. If we consider a response unsatisfactory, the matter may be reported to a relevant authority. Requests for more information do not replace transaction monitoring, and earlier approval does not prevent a later review when circumstances change or new concerns arise.

7. Review timing and outstanding requirements

The FAQ and Terms describe normal verification timing as 2 to 24 hours. Additional checks can extend that period, so this range is not a fixed completion guarantee. The FAQ describes verification as needing to be completed once, while the KYC and AML provisions permit later requests and ongoing updates. Both positions are retained without treating initial approval as immunity from further review.

If a customer does not meet requirements, respond to contact or provide the necessary information, account activity may be suspended until the outstanding material is received. Suspected criminal or other unlawful conduct may be reported to law enforcement or other authorities without advance warning, as stated in the KYC procedure.

8. Personal data and assistance

The KYC page says personal data collected for the procedure is used for KYC. The privacy policy also identifies identity verification, account authentication, security and legal obligations as processing purposes. It describes TLS 1.2 for data in transit and AES with a 256-bit key at the application layer. These statements do not remove the customer's duty to protect login details.

Questions about the information needed for account use or participation can be sent to [email protected]. Support contact does not replace a request made through the account, and customers should follow the specific document or verification instructions presented to them.