How the Lucky Hills VIP Club works

Lifetime levels and seasonal status

We divide VIP progress into two connected tracks. Experience Points, or XP, move you through eight lifetime levels named Luckyway #1 to Luckyway #8. These XP do not expire. Season Points, or SP, relate to seasonal status from VIP Bronze through VIP Silver, VIP Gold and VIP Platinum to VIP Diamond.

A season lasts three months. SP can confirm your existing seasonal status or move you to a higher one for the next season. The FAQ also names Iron as the first VIP level, reached at 15,000 XP. Lifetime progression and seasonal status therefore serve different purposes and should not be read as a single ladder.

Earning XP and SP

Our published examples use EUR. Slots play can earn up to 1 XP or SP for each 9 EUR bet, while Live games can earn up to 1 point for each 18 EUR bet. A 10 EUR deposit can earn up to 2 points. The wording sets an upper rate rather than promising the same return for every transaction or game.

These examples remain in EUR because that is how they are stated in the VIP information. We do not convert them into AUD thresholds. Check your account for the progress records and conditions associated with your play.

Benefits available to VIP members

VIP membership can bring a mix of account assistance and promotional benefits. The exact benefit and its conditions depend on level, so a club-wide list should not be read as a promise that every member receives every feature immediately.

• A personal VIP manager for account-related assistance and individual offers.
• Higher payout plans and prioritised withdrawal handling.
• Daily deposit insurance, with details varying by VIP level.
• A VIP birthday gift and access to VIP events.
• Weekly casino cashback of up to 10%.
• VIP customer care with priority responses and 24/7 availability.

Membership information and support

Our VIP Club page and main FAQ say membership starts automatically at registration, beginning at Level 1, Luckyway #1. A bonus-page FAQ instead links loyalty enrolment to the first deposit. We preserve that difference rather than combining the two statements. Your account and current club details are the appropriate place to check your recorded status.

VIP customer care is described as available around the clock with priority responses. All players can also reach our general support team through 24/7 live chat or [email protected]. A personal manager can assist with account setup, verification and other account matters where that benefit applies.