LuckyOnes
AU$20,000 + 500 Free Spins
Visit LuckyOnesLucky Hills Terms and Conditions
1. Agreement, version and related policies
These terms are version 1.6 and were last updated on April 06, 2026. They govern registration and use of Lucky Hills services, including the website, games, related software and support, on computers, mobile devices and other supported access methods.
Our Privacy Policy, Payment Policy and KYC Procedure form part of this agreement. We may revise these documents as services, payments, data handling or legal requirements change. Current versions appear in our legal area. If another language version exists, the English text takes precedence. Anyone who does not accept the agreement should stop using the service.
2. Age, location and permitted use
We provide real-money services only to people aged 18 or over who meet any higher legal gambling age where they live. We may request proof of age and suspend access during the check. Players must supply accurate details, act personally, use their own funds and follow applicable gambling laws.
The eligibility provisions and clauses 7.8.1 and 10.1 make local legal compliance the player's responsibility. The territorial clause lists excluded locations and includes Australia when a person is physically present there at the time of play. Clause 7.1.2 separately lists AUD as an account currency. A currency option does not remove a location restriction or permit play where real-money gambling is prohibited.
3. One account and account security
We allow one game account per person. Clauses 7.1.2 and 7.1.6 also restrict accounts by currency, household, address, telephone number, IP address, family and device. Duplicate, transferred or coordinated accounts are not permitted. Anyone who discovers multiple accounts in their name should contact us rather than continue using them.
Registration and payment information must be complete and truthful. We may refuse an application, restrict access or close an account for false information or account-rule breaches. Usernames and passwords must remain private, and suspected unauthorised use should be reported promptly. Balances are not bank deposits, earn no interest and do not provide credit from us.
4. Deposits and payment ownership
Deposits must come from a card, bank account, wallet or payment account owned solely by the registered player. We do not accept third-party funding, including payments from relatives, friends, spouses or partners. Our Payment Policy allows Australian end-customers to use debit cards, not credit cards. A bank or provider may decline an otherwise supported transaction.
Clauses 7.2.2, 7.4 and 10.10 allow checks on the origin and ownership of funds. We may request identity, address or payment evidence and restrict activity during review. Incorrect credits or bonuses should be reported rather than spent. Clause 7.3.1 permits removal of an erroneous credit, and clause 20.3 addresses related bets or winnings.
5. Game rules and acceptable play
Each game contains its applicable rules. Clause 3.6 identifies a random number generator as the mechanism used to determine game results. We may add, update, suspend or limit games and features, and availability can vary by territory or supplier restriction. Players should review the relevant game and promotional rules before participating.
Clauses 10.6, 11 and 18 restrict the service to personal recreational use. Players must not interfere with software, use bots, cheats or artificial intelligence software, collude, exploit malfunctions or use an account to store or transfer money. We may investigate unusual activity, cancel affected play and restrict accounts for breaches. Suspected collusion or fraud can be reported to support.
6. Withdrawal requests, checks and timing
Withdrawal requests must be submitted through the game account, not by telephone or email. Clauses 7.6, 7.6.7 and 7.6.10 generally require payment in the deposit currency through the deposit method. We may use another route or divide a payment across methods when necessary. The destination must belong to the player, and a new payment method may need verification.
We require identity and compliance checks before payment. Clause 7.6.2 states that confirmation usually takes 30 minutes to 24 hours, or up to 72 hours in exceptional cases. It separately gives bank transfer times of one hour to three to five banking days. Clause 7.6.9 sets maximum processing at seven business days. These periods do not guarantee receipt because banks and payment systems can add delays or restrictions.
7. Withdrawal limits and deposit wagering
Clause 7.6.3 sets a minimum withdrawal equivalent to 50 USD. Clause 7.6.14 sets a 2,000 EUR daily maximum, which may increase with activity and status, and clause 7.6.5 sets a 25,000 EUR monthly maximum. Payment-method limits also apply. We do not convert or combine these figures with limits stated in another currency elsewhere on the website.
Clause 7.6.18 requires every deposit to be wagered three times before a related withdrawal becomes available, combining deposits made without gaming activity. Active bonus conditions must also be met or the bonus cancelled. We do not charge our own withdrawal commission, but a provider, bank or intermediary may charge fees. Players remain responsible for applicable taxes and charges.
8. Dormancy, complaints and governing law
Clause 7.7.4 treats an account with no transactions for six consecutive months as inactive. It provides for an email one month beforehand and a monthly administration fee of 10 USD or its account-currency equivalent once inactive. Players can contact support about reactivation or closure. Any remaining balance is subject to the responsible gaming and payment provisions.
Complaints can be raised through live chat or at [email protected]. Under clause 19.2, our representative enters good-faith discussions within fourteen working days of a written dispute request. Clause 19.3 provides for mediation under Curacao ADR rules if the dispute remains unresolved. Clause 19.1 states that Curacao law governs these terms and connected disputes are subject to the courts of Curacao.
