LuckyOnes
AU$20,000 + 500 Free Spins
Visit LuckyOnesLucky Hills Privacy Policy
1. Scope and applicable frameworks
Our Privacy Policy explains how we collect, use, store and disclose personal information when providing accounts, games, payments and support. It forms part of our Terms and Conditions. The policy refers to the General Data Protection Regulation, the Personal Information Protection and Electronic Documents Act, alongside applicable privacy legislation and data-protection regulations in Curacao.
Personal data means information that identifies a person directly or can reasonably be linked to them. Processing includes collection, recording, organisation, storage, use, disclosure, restriction and deletion. We do not knowingly intend our services or information collection for anyone under 18 or below the higher legal age that applies in their jurisdiction.
2. Information we may handle
The information listed in our policy includes an email address, nickname, date of birth, sex, telephone number, postal address and postcode. It may also include location and time-zone information, language settings, support requests and records associated with an account. We handle this information for different operational and legal purposes rather than treating every record as interchangeable.
Account activity can include game and transaction histories, records of participation, payment transaction details and documents confirming a payment. Verification may require identity or payment evidence. Our policy states that we do not store credit-card information, while legal disclosure and consent provisions may still apply to other personal information. Sensitive categories such as health, biometric, political or religious information are addressed by a separate prohibition in the policy.
3. Why we process information
We use information to register and administer accounts, authenticate players, provide and improve services, answer requests and complete identity checks. Payment and gameplay records help us operate transactions and investigate suspected unlawful conduct. Processing can also be necessary to meet contractual, legal or regulatory duties, or to establish, exercise or defend legal claims.
Our policy lists service messages and promotional communications among its processing purposes. Depending on the recorded contact details and applicable choices, these communications may use email, SMS, telephone or post. Account administration messages are treated separately from direct-marketing preferences. Players who no longer want marketing material can contact [email protected]. Newsletter registration is described as using a confirmation email to validate the subscription.
4. Retention, security and incident handling
We retain personal information for as long as needed for the purpose for which it was stored, subject to applicable retention duties. When that purpose ends or the relevant period expires, the policy provides for routine blocking or erasure. Legal obligations, including anti-money-laundering requirements, can prevent immediate deletion even when a player asks for it.
The security section describes transport encryption using TLS 1.2 and application-layer AES encryption with a 256-bit key. It also restricts access to parties involved in providing the service. Players remain responsible for protecting their login details. For a qualifying personal-data breach or relevant security failure, the policy states an intention to notify the appropriate data-protection body and affected people as soon as possible and within 72 hours of discovery.
5. Sharing and international processing
We do not sell or rent personal data under our policy. We may disclose information to affiliates, service providers, payment and fraud-verification partners, or other recipients where needed to operate accounts and transactions. Disclosures can also arise from court orders, legal investigations, regulatory duties or contractual arrangements. Service providers supporting identification and anti-fraud work may retain information for their authorised services.
Information may be transferred outside the European Economic Area and processed by our staff or suppliers in other locations. The policy says reasonably necessary steps will be taken to maintain secure handling consistent with its terms. Aggregated or de-identified information may be shared where it cannot reasonably be used to identify the person concerned.
6. Your privacy rights
Subject to applicable law, players may ask for information about our data use, access the personal data we hold and request correction of inaccurate or incomplete records. They may also request deletion, restriction of processing or object to particular uses, including direct marketing. A portability request can seek a copy for reuse with another service or organisation.
Deletion is not absolute where another law requires retention. The policy provides a free portability copy unless a request is manifestly unfounded or excessive, in which case reasonable administration costs may apply. It recognises rights concerning automated decisions and profiling while separately stating that we do not use those methods to process personal data. A person may also complain to the relevant supervisory authority.
7. Cookies on this site
This site does not set analytics or marketing cookies. We therefore do not describe advertising-pixel tracking, campaign-measurement cookies or analytics profiles as features of this site. Browser settings can be used to review or remove stored site data and to control cookie permissions.
This statement is limited to cookie behaviour on this site and does not change the account, payment, verification or support processing described elsewhere in this summary. We do not infer consent to marketing cookies from a visit, and no such consent mechanism is needed for cookie categories that are not used here.
8. Questions and policy updates
Privacy questions and requests concerning personal information can be sent to [email protected]. A request should identify the information or right concerned clearly enough for us to understand and respond. We may need to confirm that the request relates to the person making it before releasing or changing account information.
We may update the Privacy Policy and publish the current version on the website. Changes take effect when published under the policy. Players should review it from time to time. Anyone who does not accept the current policy should discontinue use of the service and contact us about any privacy request or account action they wish to make.
