Payment Policy

1. Payment responsibilities and confirmation

Our Payment Policy applies to customer deposits, withdrawals and related account activity. Customers are responsible for their financial transactions, including applicable fees, commissions, duties and timely payment obligations. Prices and charges displayed for services are final, while a bank or payment system may apply its own charges.

A payment confirmed by selecting the Payment button is treated as completed and cannot then be cancelled through that action. Customers should check the method and amount before confirming. If a bank or payment provider delays or declines a transaction, the issue may sit with that provider rather than with our internal processing.

2. Australian cards and payment ownership

Australian end-customers may use debit cards, not credit cards. All deposits and withdrawals must use a card, bank account, wallet or other payment method belonging to the account holder. We do not accept third-party payments, including funds from relatives, spouses or proxies, and an account must not be funded or operated for someone else.

Identity confirmation may be required for a financial transaction. Depending on the review, we can request an identity document, a photograph, evidence involving the payment card, an invoice in the customer's name or a video call. An account may be blocked while requested information remains outstanding, and refusal of identification can lead to termination of account service.

3. AU deposit table

The payments page was last updated on 9 July 2026. Its Australian table gives the following minimum and maximum deposits in AUD. Method names, network labels, order and values are retained exactly; the figures should not be replaced with the broader FAQ method list or general EUR limits.

• Visa / Mastercard: minimum 20 AUD; maximum 2,500 AUD.
• Neosurf: minimum 10 AUD; maximum 1,000 AUD.
• CashtoCode: minimum 10 AUD; maximum 1,600 AUD.
• MiFinity: minimum 15 AUD; maximum 3,000 AUD.
• Bitcoin: minimum 20 AUD; maximum 2,000 AUD.
• Ethereum (ERC-20): minimum 100 AUD; maximum 2,000 AUD.
• Litecoin: minimum 10 AUD; maximum 2,000 AUD.
• Tether (TRC-20 / ERC-20 / BEP-20): minimum 10 AUD; maximum 2,000 AUD.
• TRON (TRC-20): minimum 10 AUD; maximum 2,000 AUD.
• Dogecoin: minimum 10 AUD; maximum 2,000 AUD.
• Solana: minimum 10 AUD; maximum 2,000 AUD.
• Bitcoin Cash: minimum 10 AUD; maximum 2,000 AUD.
• USD Coin (ERC-20): minimum 10 AUD; maximum 2,000 AUD.

4. AU withdrawal table

The same payments page separately lists these withdrawal minima and maxima in AUD. This table is reproduced as its own set of figures. It is not reconciled with the narrative limits or the different currencies used in the Terms.

• Inpay Bank Transfer: minimum 50 AUD; maximum 2,000 AUD.
• Bitcoin: minimum 50 AUD; maximum 2,000 AUD.
• Ethereum (ERC-20): minimum 60 AUD; maximum 2,000 AUD.
• Litecoin: minimum 50 AUD; maximum 2,000 AUD.
• Tether (TRC-20 / BEP-20 / ERC-20): minimum 50 AUD; maximum 2,000 AUD.
• TRON (TRC-20): minimum 50 AUD; maximum 2,000 AUD.
• Dogecoin: minimum 50 AUD; maximum 2,000 AUD.
• Solana: minimum 50 AUD; maximum 2,000 AUD.
• Bitcoin Cash: minimum 50 AUD; maximum 2,000 AUD.
• USD Coin (ERC-20): minimum 50 AUD; maximum 2,000 AUD.

5. Conflicting withdrawal figures

Three sets of withdrawal figures appear in the reviewed payment materials. They conflict in amount and currency. We do not merge them, select one as a replacement for the others, or convert between currencies.

• The AU withdrawal table above gives method minima of 50 AUD or 60 AUD and maxima of 2,000 AUD.
• The narrative following that table says withdrawals range from 80 AUD to 3,350 AUD per transaction, with daily and monthly caps of 2,500 AUD and 40,000 AUD respectively.
• The Terms state a minimum withdrawal equivalent to 50 USD, a daily maximum of 2,000 EUR subject to increases based on activity and status, and a monthly maximum of 25,000 EUR.

6. Deposit and payout conditions

To deposit, open the Cashbox, choose Deposit, select a method and enter the amount and requested payment details before confirming. Terms clause 7.6.18 requires each deposit to be wagered three times before a related withdrawal becomes available. Where several deposits have been made without gaming activity, the clause applies the three-times requirement to their total.

Withdrawal requests are created through the account rather than by telephone or email. Funds are generally returned in the deposit currency and through the deposit method, although the Terms allow a different decision where necessary and permit a payout to be split across methods used. We do not charge our own withdrawal fee under the Terms, but payment providers, banks or intermediary banks may impose charges.

7. Processing windows and verification

Most withdrawal requests are confirmed within 30 minutes to 24 hours, with exceptional cases taking up to 72 hours. The subsequent bank or payment-system transfer window is stated as 1 hour to 5 banking days. The Terms give a maximum overall withdrawal-processing period of 7 business days.

Verification normally takes 2 to 24 hours, and additional checks may extend it. The payments page says transactions use PCI DSS-compliant channels. Suspected fraud, including use of a lost or stolen payment instrument, can lead to a paused transaction, further identity evidence, account restrictions and notification of relevant organisations.

8. Availability notes and assistance

The payments page mentions ecoPayz without giving an AU limit, so no limit is assigned to it here. PayID is described as being added, while Apple Pay is presented as a future option. Neither is evidenced as live in the AU table. The FAQ lists additional methods, but that broader list does not establish Australian availability or replace the exact tables above.

Questions about transactions can be raised through 24/7 live chat or at [email protected]. Customers should pause further transactions while a payment question is being clarified. The Australian table also does not override the Terms restriction on play while physically present in Australia or the AML policy's separate inclusion of Australia among prohibited jurisdictions.